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General Accounting Office, Year 2000 Computing Crisis: Customs Has Established Effective Year 2000 Program Controls (GAO/AIMD-99-37) (Mar. 1999) (full-text).


This report responds to Congressional requests that the GAO evaluate the U.S. Customs Service's efforts to address its Year 2000 computing problem. If key automated systems affecting trade between the U.S. and other countries (valued at over a trillion dollars a year) malfunction, trade processing could be delayed, trade revenue lost, and illegal activities, such as narcotics smuggling, money laundering, and commercial fraud, could increase.

The objective of the review was to determine whether Customs had established effective management structures and processes for managing and reporting on key aspects of its Year 2000 program.