International Chamber of Commerce, Resolving Disputes Online: Best Practices for Online Dispute Resolution (ODR) in B2C and C2C Transactions (Nov. 2003) (full-text).


This document provides a set of recommendations for both the users and providers of online dispute resolution services. These recommendations are intended to help spread best practices in B2C and C2C online dispute resolution and promote the understanding and uptake of these essential services.

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