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Working Group on Electronic Commerce and Consumers, Principles of Consumer Protection for Electronic Commerce: A Canadian Framework (1999) (full-text).


The principles were intended to guide the actions of businesses, consumers and governments within Canada in the development of a consumer protection framework for electronic commerce. The principles were drafted by a working group of representatives from Canadian businesses, consumer associations and governments, recognizing that a sound framework for consumer protection will promote consumer confidence and facilitate the acceptance and growth of electronic commerce.

The Framework was guided by the following concepts:

  • equivalent protection: consumers should not be afforded any less protection than in other forms of commerce;
  • harmonization: Canadian governments should strive to harmonize consumer protection laws; and
  • international consistency: the Canadian consumer protection framework as a whole should be consistent with consumer protection principles established by bodies such as the OECD.

The Framework sets out the following eight principles: