Implications of Electronic Mail and Message Systems for the U.S. Postal Service

Citation

Office of Technology Assessment, Implications of Electronic Mail and Message Systems for the U.S. Postal Service (Aug. 1982) (full-text).

Overview

This is a study of the implications of electronic mail and message systems (EMS) for the U.S. Postal Service (USPS). This study addresses three major questions:

1. To what extent are privately offered electronic mail and message systems (EMS) and electronic funds transfer (EFT) systems likely to affect the volume of mail handled by the U.S. Postal Service (USPS)?
2. Are changes in USPS mail volume likely to lead to significant adjustments in USPS rates, service levels, and/or labor force requirements? and
3. What are the implications of EMS for the future of USPS and how it might participate in the provision of EMS services?

See also

• Implications of Electronic Mail for the Postal Service's Work Force.