Definition[]
The IT Infrastructure Library (ITIL) is "an IT service management framework owned by Axelos — a joint venture between the U.K. government and Capita. ITIL is structured as five core books to cover the full-service life cycle: service strategy, service design, service transition, service operation and continual service improvement."[1]
Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practices in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).
References[]
Source[]
- The ISO 20000 ( BS15000 / BS 15000 ) ITSM Standard (full-text).