Definitions[]
Communications-as-a-Service (CaaS) is
“ | [a] category of cloud services where the capability provided to the cloud service user is to use real-time communication and collaboration services.[1] | ” |
“ | an outsourced enterprise communications solution that can be leased from a single vendor. It provides communication capabilities that are service-oriented, configurable, schedulable, predictable, and reliable. CaaS can include VoIP telephone systems, audio and video conferencing, as well as instant messaging. | ” |
References[]
- ↑ FG Cloud Technical Report, Part 1, at 2.