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European Commission, Cloud Service Level Agreement Standardisation Guidelines (June 26. 2014) (full-text).


These guidelines are based on the recognition that standardising aspects of Service-Level Agreements (SLAs) will improve the clarity and increase the understanding of SLAs for cloud services in the market, in particular by highlighting and providing information on the concepts usually covered by SLAs and related documents, in addition to information which can be obtained from certification schemes.

These guidelines will form the basis of a submission by the C-SIG SLA subgroup to the ISO/IEC JTC 1 Working Group on Cloud Computing, which is currently working on an international standard for cloud SLAs, to ensure maximum impact for the European position to be taken into account at the international level.