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OECD, Directorate for Science, Technology and Industry, Committee on Consumer Policy, Best Practice Examples Under the OECD Guidelines on Consumer Protection in the Context of E-commerce (DSTI/CP(2002)2/FINAL) (May 17, 2002) (full-text).


The OECD Guidelines provide basic principles for consumers as they determine what fair business practices to expect online, for the private sector as it develops self-regulatory schemes, and for governments as they formulate and implement consumer protections for electronic commerce. Approved and adopted on 9 December 1999 by the OECD, they represent almost two years of drafting and consultation by consumer protection officials from Member governments, business groups and consumer organisations.