Definitions[]
A backlog is
| “ | [t]he effect on the business of a build-up of work that occurs as the result of a system or method being unavailable for an unacceptable period. A situation whereby a backlog of work requires more time to action than is available through normal working patterns. In extreme circumstances, the backlog may become so marked that the backlog cannot be cleared.[1] | ” |
| “ | [t]hat known work input that is beyond the workload capability of an organization or segment of an organization for any given period of time.[2] | ” |